- Exchange requests will made through [email protected], where you must specify the purchase order number, product chosen for the change, and reason.
- The deadline for requesting an exchange is ten days after receiving the garments.
- Prima Piel will contact the client in response to his e-mail to evaluate the reason for the request and coordinate the transaction.
- The only garments allowed for changes are bras.
- Exchanges will made according to the colors available at the factory.
- The product must be in perfect condition, exactly as it was.
- The bras must not be washed or used. Will not accept garments with odors, stains, or alterations made by the customer.
- With the original packaging (not damaged). Namely protective boxes, plastic bags, protective stickers, original labels, and others.
- The seven measurements requested in the purchase order must be detailed (consult the measurement chart or ask for advice by sending a private message via Instagram).
- If you did not specify them, you must send them when requesting a bra change, being the shipping cost charged to the customer (return).
- The delivery time for exchanges is approximately 15 BUSINESS DAYS FROM THE DATE THE RETURN ARRIVES AT THE FACTORY.
- An exchange will submitted if the bra arrives in perfect condition.
- Exchanges can be requested once.